Privacy policy

Information we collect

Depending on how you use our website and services, we may collect the following categories of information:

• Contact, account and business information, including your name, email address and telephone number.
• Order history, product selections, and shipping and billing details.
• Quote, procurement and supplier-onboarding information.
• Uploaded artwork and production files.
• Payment status and processor transaction references. Full payment card data is collected and handled directly by our payment providers, not stored by us.
• Website, device, IP address, browser, cookie, analytics and fraud-prevention information.
• Communications, support requests and marketing preferences.
• SMS consent records, such as the opt-in source, date and time, and current opt-in status.

How we use information

• Create and maintain accounts.
• Prepare and manage quotes.
• Process payments and fulfill orders.
• Review submitted artwork.
• Perform production and fulfillment.
• Arrange shipping and provide tracking.
• Provide customer service and support.
• Maintain security and prevent fraud.
• Analyze usage and improve the website and services.
• Provide advertising and marketing where you have consented.
• Meet legal, tax and compliance obligations.

Operational sharing

To operate our business, we share information as necessary with production partners, shipping carriers, payment processors, CRM and communications vendors, hosting and technology providers, analytics and advertising vendors, professional advisers, and authorities when legally required.

We do not claim that operational data is never shared, and we do not sell customer lists for money. Sharing is limited to what is needed to provide the services described in this policy or to comply with law.

Mobile information and SMS consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in and consent records may be handled only by the service providers that help us deliver messages, and only as legally required. SMS consent is never a condition of any purchase.

SMS program details

You may optionally opt in to text messages through an unchecked checkbox or another clear consent method. Depending on your requests and consent, messages may include order, quote, payment, artwork, proof, production, shipping, tracking and customer-service notifications. Promotional or special-offer messages are sent only if you separately opt in to marketing messages.

Message frequency varies based on your activity and requests. Message and data rates may apply according to your mobile carrier plan. Reply STOP to opt out at any time and HELP for help. For assistance, email info@web2printusa.com or call (888) 502-4048.

Cookies and tracking technologies

We use necessary cookies to operate the website, along with analytics, performance and advertising technologies. These may include tools the site currently uses or may use, such as Google Analytics, Google Tag Manager, Vercel Analytics, Meta and Microsoft Clarity.

You can manage cookies through your browser settings, and you may use applicable industry opt-outs and legally required privacy choices where available.

Data retention and security

We retain information for as long as needed to provide our services, maintain records, resolve disputes, and meet legal, tax and accounting obligations.

We maintain reasonable administrative, technical and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot promise absolute security.

Your choices and rights

• Request access to, correction of, or deletion of certain information, subject to applicable law.
• Exercise applicable state privacy rights.
• Unsubscribe from marketing email using the link in our messages.
• Reply STOP to opt out of SMS at any time.
• Manage cookies and tracking through your browser and applicable opt-outs.
• We may need to verify your identity before acting on a request.

Children's privacy

Our services are intended for adults and business purchasers. They are not directed to children under 18, and we do not knowingly collect information from children under 18.

Contact us

Web2Print USA Solutions LLC — email info@web2printusa.com or call (888) 502-4048. Please also review our Terms & Conditions, linked below, including the SMS Program Terms.