Terms and conditions

Custom and made-to-order products

Most products are customized and made to order. Ordinary change-of-mind returns generally do not apply after an order enters production. Customers are responsible for reviewing product selections, quantities, specifications, delivery information, and artwork before submission or approval.

Artwork, proofs and approvals

Customers represent that they have permission to reproduce submitted content and remain responsible for supplied artwork. Courtesy checks do not guarantee every customer-created issue will be found. When a proof or approval is required, production timing begins after approval. Color, cutting, folding, and quantity tolerances may occur within accepted commercial production standards.

Turnaround and delivery

Production turnaround begins after payment, production-ready artwork, specifications, and required approvals are complete. Required items received after 5:00 PM Eastern Time are treated as received the next applicable business day. Production time excludes shipping transit unless expressly stated. Carrier delays and estimated delivery dates are not guarantees unless a specific written service says otherwise.

Claims, reprints and refunds

Written claims involving defects, transit damage, or shortages must be submitted within 10 calendar days after delivery with the order number, description, and reasonable supporting photographs or documentation.

When Web2Print USA confirms a qualifying manufacturing or workmanship defect, available remedies may include a reprint, replacement, store credit, or an appropriate refund where approved or legally required. Remedies depend on the verified issue and applicable law.

Payment concerns and disputes

Customers with an order or billing concern are encouraged to contact Web2Print USA first and provide a reasonable opportunity to investigate and resolve it where permitted by law and card-network rules. Web2Print USA may provide checkout authorization, order details, artwork, approvals, communications, tracking, shipment details, and delivery evidence in response to a payment dispute.

Purchase orders and tax exemption

Purchase orders and payment terms are subject to account approval. Tax-exempt treatment requires valid documentation and approval. Customers remain responsible for charges not covered by an approved purchase order or exemption.

Limitation and governing terms

Nothing in these terms limits rights that cannot lawfully be limited. If a written quote, solicitation response, or signed agreement conflicts with these general terms, the more specific approved written terms control for that project.

Web2Print USA SMS Program Terms

The Web2Print USA SMS program is operated by Web2Print USA Solutions LLC. The following terms apply to text messages you receive from us.

• Eligibility: you must be at least 18 years old and the authorized user or account holder of the mobile number you provide.
• Consent: you may enroll only through an optional, unchecked checkbox or another clearly disclosed opt-in method. SMS consent is not a condition of any purchase.
• Use cases: transactional and customer-care alerts about accounts, quotes, orders, payments, artwork and proofs, production, shipping and tracking, and support. Marketing or special-offer messages are sent only when you separately opt in.
• Frequency: message frequency varies based on your activity and requests.
• Rates: message and data rates may apply according to your mobile carrier plan.
• Opt out and help: reply STOP at any time to cancel. After you send STOP, one final confirmation message may be sent. Reply HELP for help, email info@web2printusa.com, or call (888) 502-4048.
• Carriers: wireless carriers are not liable for delayed or undelivered messages, and message delivery is not guaranteed.
• Program changes: Web2Print USA may change or end the SMS program at any time as permitted by law.
• For details on how we handle mobile opt-in data, see our Privacy Policy, linked below.

Contact

Questions about these terms can be directed to Web2Print USA Solutions LLC by email at info@web2printusa.com or by phone at (888) 502-4048.